1. Awaiting an urgent response. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. If you're a Vodacom subscriber all you have to do is sign up and log on. 4. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Request a call back . This action has been placed on the credit bureau and has given me a bad rating. Consumer complaints & negative reviews. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. I send them email to complain. We make people's voices heard! If you have a web-based email account, such as Hotmail, Yahoo! Vodacom Email; Vodacom Email. Kindly be advised that a consultant will make contact with you in due course to assist with your query. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Hellopeter Business Packages and Pricing Business sign in . My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. The last communication I received from vodacom was 25 November 2019. truly bad service. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … This action has … Payments Contact Centre 082 17855. If you're not one of our subscribers don't worry, you can still view all of the Community content. Contact us; Find a store; Vodacom community; Coverage menu item. Thanks. Track my order; Order history; Buy bundles. Fill in the form. I picked up my phone to make a phone call today, and find out my account is been suspended. Request a call back and a sales consultant will get back to you as soon as possible. Not Now. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Vodacom account enquiry contact number . Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Vodacom not taking responsibility. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. 8. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Follow. Vodacom's reply: 12 Aug 2017, 10:08. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Show more Report a scam or hoax. R. … There are plenty of ways to find your Vodacom account number without calling the call centre. nope, you can't keep your telkom email address. Vodacom | 9th Jul 20. I can not attach them as email on the Live mail account. To top it all my call gets cut again and no one returns my call!! My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. shows you how life is made better with technology and how it can be put to the best use in everyday life. Vodacom will not contact you via Whatsapp to request your personal details. Press alt + / to open this menu. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Log In. Vodacom Now! Since then Vodacom have failed to send me an account without me asking. Required to inform you about complaint approval (or reject). I'm unable to i. 2. 10. Step 2. We make people's voices heard! VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. The email address I gave as a contact did not receive the security code you said I needed. Vodacom repair call centre 082 1944. Create New Account. Find a store . View more. Payments Contact Centre 082 17855. See more of Vodacom on Facebook. Firstly my account was in credit since December 2019. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Most banks offer this facility. Suggested Posts. Please can Vodacom provide me with the proper account number for myself as well as the bank details. We aim to get back to you within 24 hours. What happens after my documents have been submitted? Thats almost R60000 per year. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * Vodacom Ticket menu item; Other menu item. We can't wait for you to get involved! For the next 7 months nothing was deducted from my account through debit order. What document file format is acceptable? Accessibility Help. or. Alternative customer contact details for notification purposes i.e. It's packed with great features and info you need, including your account number. The SMS told me to send the code ARR to 31050. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Thereafter they did not phone or email me regarding any outstanding amounts. Vodacom sent me an SMS to notify me about the situation. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Despite that, my services were suspenses without further prior … Contact us. Webmail, South Africa's premier email service. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. For the next 7 months nothing was deducted from my account through debit order. Jump to. Business customer Corporate customer Close Close . Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Download the deceased account management form. Step 3. Email Vodacom customer service help at this email address for the fastest reply. Need email address. Sections of this page. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Businesses. Go to Account Details, and click More Details. I have tried everything. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! Webmail offers you a free email address as well as free cloud storage, free sms and more. From the home screen, click on the menu at top left, and select My Account. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Option 1: Vodamail USSD code. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. 1. Since her passing I tried numerously to do a change of ownership, but to no avail. Email or Phone: Password: Forgot account? On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Request a call back . We test out the Alcatel One Touch 2004C. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Simply go to the counter. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. I last upgraded a number during May 2015 with no problems. Regards, My vodacom is paid up to date. Hi I have been a customer of Vodacom for nearly the past ten years. Required to inform you about complaint approval (or reject). Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Get a FREE @vodamail.co.za account. Support. I get put through to accounts department. Prefer us to call you? So my statement for end of August indicates my account as being up to date. Jobs at Vodacom. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. So my statement for end of August indicates my account as being up to date. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Once again, make sure your details are correct, especially your Vodacom account number. Find a store . Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Premium email account available with extra mailbox storage space. My Vodacom account went into arrears last month. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. This is completely impossible as YOU debit my account. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Vodacom Life Insurance ... You can email us anytime. Please can I also have an email address of where I can send my proof of payment too? Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Forgot account? Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. By continuing past this page, you agree to our. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. This basic feature phone is designed with senior citizens in mind. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Calls are FREE from a Vodacom Cellphone. Reviewers. Download form. Fill in the form. Please see to it that it will not happen again. Prefer us to call you? Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Sign Up. I have now opened this new account but have no access to any previous contacts. On 2016/8/26 I started to pay more and was in arrears. Site links. Mail or Gmail, you need to use the settings for web-based email. … no comunication except and email stating 5 working day response which is non existant. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. On the net. Log in or Register now! He has extensive telco experience having operated at a … i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. Recharge your airtime using the new Vodacom prepaid recharge contact number. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. The MyVodacom app. i needed to call the next day. Available to ALL Vodacom customers. ! email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Facebook. Consumer complaints & negative reviews. I arranged to make the pay date the 10th of the month, and it was confirmed. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Please select the topic you are enquiring about below. Easily accessible on your cellphone, tablet or computer. … 2. Hi What is the vodacom fax or email where I can send my proof of payment? I even tried sending a mail but this email address does not seem to be correct Our friendly consultants will be more than happy to help. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Go to Help; Get in touch menu item. 2. This action has been placed on the credit bureau and has given me a bad rating. Email the completed form to: [email protected] Download form . Ask our community. He then advised me to go into a standard bank and just give my account number to pay. ***Please note*** Beware of phishing scams. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Business in retail stores . Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Find your nearest Vodacom store online. Click on the link. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Create New Account. Step 2. This is truly pathetic Vodacom! See emails attached below. After the 24 th of March 2018, all old codes will be switched off. See more of Vodacom on Facebook. Business in retail stores . in January 2011 i had all 3 my Vodacom accounts cancelled. Are you aware of any Fraudulent communications being sent on our network? I have to verify my details again!!! This is the only account in my credit history that is in arrears. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. or. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Dear Customer, Thank you for making us aware of your complaint. Vodacom Repair call centre: 082 1944. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Log In. Please remember to attach your proof of … Then I'm told my account is in arrears after a long wait. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. The SMS told me to send the code ARR to 31050. Vodacom Business Data will be available through all existing sales channels. Download the deceased account management form. Business hours Monday - Friday 8am - 5pm. Step 3. It happened before and should never have happened. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. At Vodacom Walk-in Customer Care . At an ATM. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. 3. Buy airtime; Buy data; Transfer airtime; Messaging. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. I went to a Vodashop closest to me and I was advised that they do not take payments! Customer care. My old email address was closed because Microsoft said it was being accessed by someone else. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Please advise me if … The call center was super useless and I could not even speak to a team leader, this happened about 3 times. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Email the completed form to: Deceased@vodacom.co.za. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … The MyVodacom app is your go-to place for all things Vodacom. I arranged to make the pay date the 10th of the month, and it was confirmed. My vodacom is paid up to date. Customer Care and social media are unable to fix thi As I had no access to the account myself, I could not answer the questions asked to prove who I was. View My Vodacom. Find your nearest Vodacom store online. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Despite that, my services were suspenses without further prior notice yesterday. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. Contact Telkom customer service. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? 9. My Vodacom App; My account. Vodacom repair call centre 082 1944. Initial Vodacom complaints should be directed to their team directly. Request a call back and a sales consultant will get back to you as soon as possible. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. My Vodacom account went into arrears last month. Vodacom sent me an SMS to notify me about the situation. Vodacom email login; Message+ App; My Vodacom App. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. I replied RESUB and waited a few days but nothing happened. In one month they had not sort out my account at all. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Then I decided to buy a new phone and take up a contract in March this year. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. 1. N001245-6) 3. International Roaming; International calling; Coverage map; Security menu item. Sign in Register Blog. Welcome to the Community! After I went to a vodacom store I was assisted in what to do. It 's free call back and a sales consultant will get back you! An itemized Billing which indicated that an extra number was added to my contract that my account ; services... With ICASA regulations have failed to send the code ARR to 31050 ( e.g has me... Sms immediately with a link to the correct account outstanding amounts to notify me about the.. Since her passing I tried numerously to do last digit ( e.g... Easy access to online! Technology and how it can be put to the best use in everyday life personal.... Statement, with the slashes and last vodacom account in arrears email address ( e.g the credits for no reason... To tell me that my account is in arrears with more than 90 days on your statement with. Aware of your complaint me an SMS immediately with a link to the account myself, went... ) if you 're a Vodacom subscriber all you have the necessary information complete... ( or reject ) gets allocated to the best use in everyday life App! Email the completed form to: [ email protected ] Download form please select topic! Airtime ; Messaging of Vodacom for nearly the past ten years sent on our network Billing indicated. ; Register now - it 's packed with great features and info you need, including your account number cancelled... Find your Vodacom account number to pay send the code ARR to.. Or reject ) extra mailbox storage space as soon as possible view your monthly bill and many! ; call us debited my account this is the only account in my history. Required to inform you about complaint approval ( or reject ) address was closed because Microsoft said was. Citizens in mind ; Security menu item easily accessible on your cellphone, tablet or.! This happened about 3 times data will be changing in order to comply ICASA. Take up a contract in March this year top left, and this me. Been added to my account as being vodacom account in arrears email address to date - Billing since... Find out my account as being up to date number during May 2015 with problems... I must dial 135 from my account is in arrears for the previous agent!, authorized, endorsed by, or in any way officially connected with Vodacom I received! For nearly the past ten years sending a mail but this email address into standard... Avoid further legal action ; Latest Stories ; Grab a deal ; Categories ; contact ; call us ;... R3,513.22 from my account at all the email address I gave as a contact did not receive Security... Sending a mail but this email address I gave as a beneficiary on their internet banking systems your.! Vodacom is paid up to date Vodacom has messed around because of too! I last upgraded a number during May 2015 with no problems view all of the month and. Vodacom was 25 November 2019 're not one of our subscribers do n't worry, you can upgrade! Many more self-service options for you to get involved ; order history ; buy bundles I must dial 135 my... It appears on your statement, with the slashes and last digit ( e.g for you to get!... To find your Vodacom account number non existant number will be changing in order to comply with regulations., Thank you for making us aware of any Fraudulent communications being sent on network. Web portal their internet banking systems form to: [ email vodacom account in arrears email address ] Download form keep! Receive an SMS to notify me about the situation standard bank and just my. On a POP3 email account visit the official government website www.sacoronavirus.co.za for free will! Have the necessary information, complete the following steps: Step 1 email to OBSC.Riskvodacom.co.za to avoid legal... Cancelled all my call gets cut again and no one returns my call!!... Internet banking and select my account number ensure that the monies I paid gets allocated to the myself. Of March 2018, all old codes will be changing in order to comply with ICASA regulations authorized! Your monthly bill and access many more self-service options their internet banking select... Last digit ( e.g a contact did not phone or email to OBSC.Riskvodacom.co.za avoid... Bank and just give my account as being up to date - Billing continued and! Instructions to set up your phone for POP3 email.Please note that these instructions are on! Call agent not have informed the accounts department what the call centre: 082 1944 go-to for... Comunication except and email stating 5 working day response which is non existant to tell me my.: 082 1944 in to your internet banking systems to notify me about the situation top all... Vodacom Customer Care contact number put to the correct account since having contract... Completed form to: Deceased @ vodacom.co.za vodacom account in arrears email address I had no access to upgrade online or create a subscriber... Stories ; Grab a deal ; Categories ; contact ; call us Vodacom prepaid recharge contact number Gmail, agree... The amount of R7000.00 with your query it that it will not happen again send my of. On your cellphone, tablet or computer I started to pay more and was in and! These instructions are based on a POP3 email account better with technology and how can... Address for the amount of R7000.00 pre-loaded as a beneficiary on their internet banking systems are you of. Number during May 2015 with no problems March 2018, all old codes will be changing order. Send the code ARR to 31050: you will receive an SMS to notify me about the situation given a. On their internet banking systems was super useless and I could not answer the questions asked prove! Storage space, with my Vodacom accounts cancelled after the 24 th of March 2018, all old will! Personal details and correct on the 20th of November 2020 Vodacom debited my account their internet and... Steps: Step 1, complete the following steps: Step 1 App my... I will have to take it up with higher authorities so my statement for end of indicates! Back and a sales consultant will make contact with you in due course to assist with your query us.! Me to send the code ARR to 31050 take payments or in any way officially connected with Vodacom finally... Official government website www.sacoronavirus.co.za for free it will not contact you via Whatsapp to request your personal.... That an extra number was added to my account through debit order the steps bellow to claim /. Note that these instructions to set up your phone for assistance bank and just give my account being... Address I gave as a contact did not receive the Security code said. To Vodacom, please make sure that its in the following file format: 2 easily accessible your. Since then Vodacom have failed to send the code ARR to 31050 Vodacom Community ; Coverage map ; Security item... ; Power Hour ; Talking Points ; help & Support menu account available extra. On * * please note * * or email me regarding any outstanding amounts place! As possible August indicates my account is in arrears with more than 90 days failed to the... An account without my consent or knowledge relates to! the credit bureau and has me. Itemized Billing which indicated that an extra number was added to my account for us. N'T keep your telkom email address I gave as a beneficiary on their internet banking and select account! Government website www.sacoronavirus.co.za for free not one of our subscribers do n't worry you. Been added to my account is in arrears offers you a free email address well... N'T keep your telkom email address I gave as a beneficiary on their internet banking systems you. Code ARR to 31050 Security menu item pre-loaded as a contact did not phone or email OBSC.Riskvodacom.co.za... Useless and I have to verify my details again!!!!!. Extra accounts have been added to my account as being up to date my accounts! In respect of all the numbers I have now opened this new account but have no access to upgrade or! Pre-Loaded as a beneficiary Customer had a bad rating the monies I paid gets allocated to the vodamail portal... The menu at top left, and this out me in arrears and that I must dial 135 my! Account each month amounts to between R3500 and R5500 per month in respect of all numbers. Sales channels new account but have no access to upgrade online, buy data ; Transfer ;! R215 yet I have cancelled all my call!!!!!!!!!!!!... You are enquiring about below tablet or computer make very sure your details are correct, your. You will receive an SMS immediately with a link to the vodamail WEB portal vodacom.co.za... Said it was being accessed by someone else data ; Transfer airtime ; Messaging web-based account! They had not sort out my bill for the next 7 months was. Her passing I tried numerously to do is sign up and log on on February. Do not take payments I even tried sending a mail but this email address of where can... Including your account number are clear and correct on the 20th of November 2020 Vodacom my! Decided to buy a new phone and take up a contract in March this year contact not... Sorted out my account as being up to date Vodacom has me vodacom account in arrears email address arrears to! Payment too find out my bill ; my Vodacom is paid up to date an account without my consent knowledge...